Refund Policy

Last updated: October 16, 2026

This Refund Policy applies to purchases from TeachOps (teachops.online), a brand of Studio Nordstrønen (Tom Nordstrønen), registered in the Brønnøysund Register Centre, Norway, VAT number NO 947044745 MVA (studionordstronen.no). It forms part of our Terms and Conditions.

1. Digital products

We sell digital content: online video courses, downloadable resources and related materials. Access is delivered electronically right after purchase.

2. Statutory right of withdrawal (consumers)

If you are a consumer in Norway or the EU/EEA, you normally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven). However, for digital content that is not delivered on a physical medium, the right of withdrawal is lost once delivery has begun with your prior express consent and your acknowledgment that you lose the right of withdrawal. At checkout we ask you to confirm this. If you do not give this consent, delivery starts after the 14-day period, or you can withdraw within 14 days of purchase.

To withdraw where the right applies, contact us via our contact form at teachops.online/contact within 14 days with your name, email address and order details. We will refund the full price without undue delay and no later than 14 days after we receive your notice, using the same payment method.

3. Waitlist and pre-launch purchases

Courses sold before all lessons are released are delivered in stages as announced on the sales page (for example modules 1–2 first). If we fail to deliver the announced content within a reasonable time, you may request a refund for the undelivered part by contacting us via the contact form.

4. Our satisfaction guarantee

If the course is not right for you, contact us within 14 days of purchase and we will refund you, provided you have completed no more than 25% of the lessons.

5. Faulty or inaccessible content

If content is defective, missing or you cannot access it, contact us first. We will fix the problem or, if that is not possible within a reasonable time, refund you in line with your statutory consumer rights.

6. Non-refundable items

Discounted or founding-price purchases are refunded at the amount actually paid.
Where the right of withdrawal has been lost under section 2 and 4 and no guarantee applies, we do not refund change-of-mind requests.
Business customers (B2B) have no statutory right of withdrawal.

7. How refunds are processed

Refunds are issued to the original payment method through our payment provider. Your bank may take several business days to show the refund. Access to the refunded product is removed.

8. Subscriptions and payment plans

If a product is sold as a subscription or payment plan, you can cancel future payments at any time through your account or by contacting us via the contact form. Cancellation stops future charges; previous payments are refunded only as set out above.

9. Chargebacks

Please contact us before filing a dispute with your bank or card issuer. We can usually resolve issues faster directly.

10. Contact

Studio Nordstrønen / TeachOps, teachops.online/contact. Strønevegen 403, NO-5218, Vestland, Norway